PRIVACY POLICY

Last Updated: 13 December 2024

This Privacy Policy outlines how Pete & Gabi, collects, uses, and protects your information when you use our services. By accessing or using our services, you agree to this Privacy Policy.

1. Transparency and User Rights

We prioritize transparency and respect your privacy rights. Pete & Gabi adheres to global data privacy regulations, including the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR), extending these rights to all users regardless of location.

Your Rights:

1. Right to Be Forgotten: Request deletion of your data, subject to legal and operational retention policies.
2. Right to Know: Understand what personal data we process and why.
3. Right to Access: View and request copies of your personal data.
4. Right to Rectification: Correct inaccurate or outdated personal data.
5. Right to Withdraw Consent: Revoke consent for data processing activities.
6. Right to Object: Object to certain data processing practices, including marketing.
7. Right to Data Portability: Request transfer of your data in a machine-readable format.
8. Right to Limit Use: Restrict the use of sensitive personal data.

To exercise these rights, please contact us at hello@petegabi.com.

2. Information Collection and Use

We collect information to deliver and improve our services, ensuring they meet your needs.

Personal Identification Information:

Collected when you interact with our platform, integrate with CRMs, or use services like sales automation, recruiting, and appointment booking. Information may include:

• Name, email, and phone number.
• Geolocation and IP address.
• Voice data from AI interactions.
• Job titles and company details for professional users.

Non-Personal Identification Information:

Collected automatically and includes:

• Browser type and language preferences.
• Interaction logs from services like automated calls.
• Device metadata such as operating system and screen resolution.

3. AI-Driven Service Data

Automated Call Data:

We collect and analyze data from calls, including call duration, outcomes, and interaction transcripts. This data supports:

• Training AI models.
• Providing performance insights.
• Enhancing client integrations with CRM and marketing tools.

Cookies and Analytics:

We use cookies to improve functionality and user experience. Analytics tools like Google Analytics track:

• User interactions on the platform.
• Device and locale preferences.

Users can control cookies via their browser settings, though disabling cookies may limit platform functionality.

4. How We Use Your Information

Information is used to:

• Deliver and improve services.
• Integrate with third-party systems.
• Support marketing and communication efforts.
• Secure user accounts and prevent unauthorized access.

We do not sell personal data. We may share aggregated or anonymized data with trusted partners for performance improvements.

5. Sharing and Disclosure of Information

Pete & Gabi may disclose personal data to:

• Service Providers: For hosting, analytics, and operational support.
• Clients and Recruiters: To facilitate job placement and appointment scheduling.
• Legal Authorities: As required by law or to protect our rights.
• Business Transfers: During mergers, acquisitions, or other corporate transactions.

Your data will never be shared for marketing purposes without explicit consent.

6. Security Measures

We use industry-standard security practices, including SSL encryption, to protect your data. While no system is completely secure, we continuously monitor and update our systems to safeguard your information.

7. Data Retention and Storage

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Data is stored on secure servers, including those provided by third-party vendors like Amazon Web Services (AWS).

8. Privacy for Minors

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal information, contact us at hello@petegabi.com.

9. International Data Transfers

If you access our services outside the United States, your data may be transferred to and stored in the United States or other countries. By using our services, you consent to such transfers.

10. Marketing Communication and Opt-Out

We may send promotional emails or SMS messages. You can opt-out of these communications by clicking “unsubscribe” in the message or contacting us. Reply STOP to SMS messages to cancel and HELP for assistance.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated via email.

12. Contact Information

For questions or concerns about this Privacy Policy, please contact us at:

Pete & Gabi

1030 West Higgins Road, Suite 230

Park Ridge, IL 60068

312-778-5006

hello@petegabi.com